Refund Policy

At Fish Keepers Home we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help. Please review our policy below.

Cancellations

We accept order cancellations before the product is shipped or produced. If your order is cancelled before shipment, you will receive a full refund.

Please note: We cannot cancel orders once the product has already been shipped out.

To request a cancellation, please contact us immediately at info@fishkeepershome.com.

Returns

We accept returns on products within 60 days after delivery.

To be eligible for a return, your item must:

  • Be undamaged and in the same condition that you received it
  • Be in the original packaging
  • Include a receipt or proof of purchase

Please do not send your purchase back to the manufacturer. Contact us first to receive return instructions and the correct return address.

Return Shipping:

  • Customers are responsible for return shipping costs
  • We do not charge restocking fees

To initiate a return, please contact our Customer Service team at info@fishkeepershome.com.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved:

  • Your refund will be processed promptly
  • A credit will automatically be applied to your credit card or original method of payment within a certain number of days (typically 5-10 business days, depending on your bank or card issuer)

Late or Missing Refunds

If you haven't received your refund yet, please follow these steps:

  1. Check your bank account again - Sometimes it takes time for refunds to process
  2. Contact your credit card company - It may take some time before your refund is officially posted
  3. Contact your bank - There is often processing time before a refund appears in your account
  4. Contact us - If you've done all of this and still haven't received your refund, please reach out to us at info@fishkeepershome.com.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at info@fishkeepershome.com. with photos of the item and packaging. We will work with you to resolve the issue as quickly as possible through a replacement or full refund.

Non-Returnable Items

Certain items cannot be returned, including:

  • Products that have been customized or personalized (if applicable in the future)
  • Items damaged due to misuse or improper care

Contact Us

For any questions regarding cancellations, returns, or refunds, please contact our Customer Service team:

Email: info@fishkeepershome.com.
Response Time: We aim to respond within 24-48 hours

To request a return address, please reach out to us at info@fishkeepershome.com. and we will provide you with the correct shipping information.